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Learning + Performance Suite

Deliver training and ensure compliance
 
Simplify reviews, make smarter decisions
 
Configuration, adoption, and support for PiiQ
 
 
 
 
Learning + Performance + Recruiting Suite

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Cornerstone provides a robust learning management system to support financial institutions, including credit unions.
 
 
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CLIENTS
 
"Employees are more engaged and better trained. We've had a 50% decrease in our turnover rate."
 
- Penn Community Bank
 
"As we expand our business and add team members, we know that Cornerstone can grow with us."
 
- Assurance
 
"Our candidate submissions have more than doubled. I attribute that to Cornerstone’s ease of use for candidates and the social recruiting functionality."
 
- AutomationDirect
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From simple to robust, find the talent solution to meet the unique needs of growing businesses
 
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Real-life stories of success from Cornerstone clients
 
White papers, infographics, articles for SMBs
 
 
Vocabulary & terminology of HR and talent software
 
 
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"We turned potential downtime into an opportunity by pushing out compliance training early. This helps set us up for success as we think about emerging strongly post-COVID.”

Lianne Richards, Senior Training Specialist

320

Employees

United States

Financial Services

Headquartered in Perkasie, PA, Penn Community Bank s Southeastern Pennsylvania’s largest locally run, independent mutual bank system. Penn Community Bank began using Cornerstone’s LMS and Performance products in 2017 to automate its manual learning processes, unify performance and learning efforts, deliver modern learning content, and get insight into employee engagement. At the recommendation of Sandy Ziegler, VP, director, training & development, Penn Community Bank adopted both tools to complement one another.

Since the initial implementation, the bank has seen impressive results. When the COVID-19 pandemic hit and the quarantine began, Penn Community Bank needed to quickly deploy a telecommuting policy for their workforce, all of which had previously worked on-site. Penn Community Bank knew it could count on Cornerstone to power critical communication, provide timely learning and training materials and continue to enable them to reach their professional goals, even during the crisis.

From introducing badges that reward learning to debuting “Check-ins” to marry goals with ongoing coaching, Penn Community Bank is always seeking ways to empower its employees. When the crisis
ends and workers can return, “we have some very exciting things to look forward to,” Richards says.

The Results

A constant in a time of change.

When the COVID-19 pandemic hit, businesses were forced to pivot to remote work and Penn Community Bank was no exception. Because companies had to shift gears quickly, many scrambled to define remote policies and communicate changes—but for Penn Community Bank, the infrastructure for distributing information and holding employees accountable was already established.

The bank used Cornerstone’s LMS not only to share the organization’s remote policy, but also to ensure that employees understood the materials by requiring their sign-off. “As ongoing updates are needed, we communicate through Weekly Bulletins delivered via Cornerstone. This mechanism allows us to deliver critical information that can be read, signed off on and revisited,” said Lianne Richards, senior training specialist, LMS
Administrator, at Penn Community Bank.

Using downtime for learning.

With most of its employees working remotely, Penn Community Bank wanted to ensure that they would be able to use downtime wisely. “We turned potential downtime into an opportunity by pushing out compliance training early. This helps set us up for success as we think about emerging strongly post-COVID,” commented Richards.

The company also recognized that the stay-at-home order provided an opportunity for learning and development. It turned to Cornerstone Cares, a centralized hub of complimentary learning materials, to help employees overcome the disruption. The bank selected courses including “Tips for Productive Remote Work” and “Build Work Relationships Remotely.” Already, 70% of team members have completed them. Within a 6-week period, Penn Community Bank saw over 400 course registrations across 190+ unique users, totaling 4,000+ minutes of learning. And employees have been proactive about sharpening other skills— since the start of the pandemic, there has been a 100% increase in completion of courses from CyberU, a learning content marketplace for Cornerstone LMS users.

Recognizing performers.

When it’s business as usual, Cornerstone Performance enables the bank’s teams to communicate about performance goals, provide feedback and revise goals. With the COVID-19 crisis, Penn Community Bank updated its mid-year goal review to include additional evaluation areas, encouraging managers to recognize workers for adaptability.

“We’re thankful for the ability to create and customize performance tasks to meet our needs in the moment,” says Kirsten Palmieri, HR business partner and VP at Penn Community Bank.


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