Let’s face it, you are wearing many hats at work and your success is dependent on more than the right technology; it demands skilled product support specialists, access to the right resources, engaging client events, and a proven client success framework.

PiiQ by Cornerstone’s commitment to client success is embedded in our DNA and we put client “service” squarely at the center of Software-as-a-Service. We provide many resources and guide you every step of the way, from configuration and adoption to optimization, to ensure you are getting the most out of your solution. When you partner with PiiQ, you can rest assured that you have the support you need to succeed.

Dedicated Account Managers

To ensure you have the best possible experience using PiiQ, you will have a dedicated Account Manager who is able to assist with:

• The Client Success Framework
• Launch and Continuous Strategy
• Contract, renewal, and invoice questions
• Tips, tricks and best practices
• Additional products, services, and users
• PiiQ Services Packages Available and HR Consulting Package Options, and much more!

Premier Support Team

Our premier Support team is accessible 24/7 globally via phone or email to answer any and all technical product questions within 24 hours. The Support team serves as your partner and is fully prepared to help resolve issues, troubleshoot, provide training webinars, and even share your feedback with the Product team.

Quick and Easy Online Help

All PiiQ users can easily access our in-product Help portal to quickly find answers to any product questions. Our comprehensive Help Center includes:

• Online User Guides for Admins, Managers, and Employees
• Resources, best practices, and FAQs
• How-to Video Tutorials
• Comprehensive product release notes
• Quick Setup Instructions

Hands-on Admin 1:1 Training

Led by a skilled product support specialist, Admin 1:1 teaches administrators how to configure their portal to fit their unique business needs. The free training covers:

• Key considerations and prerequisites
• Steps to set-up and launch their solution
• Demonstration of performance review workflow
• Overview of the learning management system

Client Success Center

Our client community will help you connect, learn, and resolve. By combining PiiQ with the Client Success Center, clients are empowered to go beyond automating reviews to developing, engaging, and retaining their employees. The success center is a tool in which you’re able to:

• Sign up for client events
• Gain access to key resources
• Network with other PiiQ clients
• Read industry best practice articles

Take Cornerstone for a spin!