Services & Support

Cornerstone Services and Support is backed by the expertise of our support staff for small and medium businesses. We have everything you need — from implementation today to being your partner tomorrow. Guidance, transparency, agility, and a culture of listening drive what we do. We grow with you to meet the evolving needs of your growing  business.
Your success is our success.

Client Success Framework

You deserve a solution focused on your success at every single step of your journey. You should also understand what to expect in terms of milestones, responsibilities, how we collaborate at every stage, and how we measure success together. This is what our Client Success Framework is all about.


Customer Success Packages
As part of our partnership, we plan for your success. Cornerstone provides robust resources and guidance to stay abreast of new releases, drive adoption among employees, resolve technical issues, and fuel the talent strategy for our clients.

What’s included with your Cornerstone purchase: You will get access to experienced practitioners and product experts, Cornerstone Success Center, and Cornerstone Community. There is also a micro learning series available for Administrators. Online resources and education are readily available, including: Online Help, adoption toolkits, webinars, product demos, regional user groups, office hours, and more.

Client Success Managers
Cornerstone’s Client Success Managers (CSM) are internal advocates and experts who help you strategize and execute success. Clients will have access to a group of highly experienced specialists in the field of talent management. Our CSMs are product experts and can guide clients in developing strategy and vision through industry best practices. During onboarding, CSMs set up meetings with new administrators to provide 1:1 launch support.

Cornerstone U

Everyone learns differently. Cornerstone University's global team provides training experiences to help administrators master Cornerstone. Administrators can hone their Cornerstone skills by earning professional certifications.
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Create a captivating learning journey and get your workforce excited to learn! Design a personalized learning experience with our wide range of learning content from content providers TED, CyberU, Grovo, and more. Give your people the tools to learn something new, study a new skill, or spruce up on what they already know.

Cornerstone Content marketplace is your one-stop for all your training and development needs. And we take care of the dirty work, including bandwidth, delivery, hosting, and security, so that you enjoy a hands-free implementation. Learn More


Cornerstone Success Center
Your go-to portal where you can collaborate with your peers to share performance, learning and recruiting best practices, ask Cornerstone experts advanced functionality questions, and stay up-to-date on the latest product releases.

Client Engagement
Connecting and networking are big parts of engagement. Cornerstone client engagement programs bring together thousands of learning and talent professionals. Peers come together to network and learn solution-based practices. There’s a program for every role, with Communities of Practice, Product Advisory Councils, Regional User Groups, and Special Interest Groups. Learn More

Global Product Support

From the moment you start implementation, Cornerstone's Global Product Support team (GPS) is there as a guide and partner. There are different support packages for different needs - we'll help you choose what works for you. Learn more about Global Product Support