PIIQ SERVICES & SUPPORT
We optimize your success to drive real business impact
We partner with you to ensure you have the appropriate resources - from immediate telephone support to full consulting packages - we're here to offer as much or as little as you need.
Your success depends on more than the right technology.
We help you with your roll-out strategy, which includes change management, your adoption strategy, and a custom microsite. We give you access to skilled product support specialists, expert resources, engaging client events, and a proven client success framework. We provide the right resources and guide you every step of the way.
Hands-on Admin Training
Take advantage of our 1:1 consultative training where you learn how to configure and customize your portal. The free training covers key considerations, steps to set-up and launch your solution, and a demonstration of the learning solution and performance review workflow.
Release Webinars & Office Hours
Join online events to learn about latest product releases and ask questions to get live help from product experts. Understand how other PiiQ clients are using the tool and expand your own personal HR network!
Experts that work
hand in hand with you
Your Sales Manager provides solution mapping to help you understand which is the right solution for you, establish a business case, and a clearly defined roll-out strategy.
Your dedicated Account Manager will help you to develop a launch strategy, share best practices, and provide the latest tips and tricks to optimize your solution.
Global Product Support
Our premier Global Support team is available 24/7 via phone or email to answer any technical product questions.
Configuration Specialist (optional)
If you're short on time, our Configuration Specialist and PiiQ product expert provides three hours of data entry and configuration services for $500 to get you quickly up and running.
HR Consultant (optional)
Starting at $3,000 get help with performance management best practices to fit your team's needs. From configuration support to improving your overall approach to performance.
Connect with other PiiQ users to learn and grow
PiiQ Success Center
Our client community will help you connect, learn, and resolve. Sign up for client events, gain access to key resources, network with other PiiQ clients, and access the latest industry best practice articles.
All users - admins, managers, employees- can easily access our Help Center to quickly find answers to any product questions. Support team members are available by phone or email, in all time zones.