PiiQServices & Support
Our team is ready to help you optimize your use of PiiQ’s products to drive the most impact on your workforce. We’ll work with you to ensure you have the appropriate resources to enable success – from immediate telephone support to full consulting packages – we’re here to offer as much or as little as you need.
Your success is dependent on more than the right technology. We help you with your roll-out strategy, which includes change management, your adoption strategy, and a custom microsite. We give you access to skilled product support specialists, expert resources, engaging client events, and a proven client success framework. We provide the right resources and guide you every step of the way.
Hands-on Admin 101 Training
Admin 101 is an interactive workshop where you learn how to configure and customize your portal. The free training covers key considerations, steps to set-up and launch your solution, and a demonstration of the performance review workflow.
Release webinars are a great way to learn how to leverage newly released features, find out about future releases, and ask questions directly to Product team.
Experts that work hand-in-hand with you
Your Sales Manager provides solution mapping to help you understand which is the right solution for you, establish a business case, and a clearly defined roll-out strategy.
Your dedicated Account Manager will walk you through the step-by-step Client Success framework, develop a launch strategy, provide the latest tips and tricks to optimize your solution, and help you understand available consulting package options.
Global Product Support
Our premier Global Support team is available 24/7 via phone or email to answer any technical product questions.
Optional – for an additional fee
If you’re short on time, our Configuration Specialist provides three hours of data entry and configuration services for $500 to get you quickly up and running.
HR Consulting Services Starting at $3,000 get help with performance management best practices to fit your team’s needs. From configuration support, to improving your overall approach to performance, learn more about available services.
PiiQ Success Center
Our client community will help you connect, learn, and resolve. Sign up for client events, gain access to key resources, network with other PiiQ SMB clients, and access the latest industry best practice articles.
All users – admins, managers, employees - can easily access our Help portal to quickly find answers to any product questions. Support team members are available by phone or email, in all time zones.
Cornerstone has partnered with top content providers to equip you with best-in-class training content to address your organization’s common business challenges. With our rich content library, you can spark innovation and foster a culture of continuous learning across the organization. We offer learning bundles for purchase from worldwide leaders in training and development including CyberU, Cegos and Skillsoft.
Our content bundles comprise courses that address the most relevant business topics, including: Performance Management & Coaching, Change Management, Leadership Essentials, Communication Skills, Innovation & Creativity, Compliance & Workplace Ethics, Customer Service Skills, Microsoft Skills. Learn more about available content.
Already a client?Need additional support?Contact us:
USA: 1-888-976-6276 Monday - Thursday 08:00am - 6:00pm PT Friday 08:00am - 6:00pm PT Email Support: firstname.lastname@example.org New Zealand: +64 9 974 9596 Monday - Friday 08:00am - 6:00pm NZT NZ Email Support: info_ANZ@csod.com Australia: (Toll-free) 1-800-149508 Monday - Friday 08:00am - 6:00pm AST UK: 0800-098-8433 Monday - Friday 08:00am - 6:00pm GMT International: +64 9-974-9596 (GMT+12) Monday - Friday 08:00am - 6:00pm NZT PiiQ Success Center: Help & Tutorials